FREQUENTLY ASKED QUESTIONS

SHIPPING

What Shipping Methods Are Available?

We propose 3 options:
- Traditional deliveries through carriers like FedEx, Bartolini, DHL
- Same-day local shippers through external partners
- Block Buy personal riders (available in specific areas)

Which is the difference having Block Buy's rider?

He issomeone you can trust!
- You can give a review to your riders
- You can ask him to do extra errands
- You can chat and call him to achieve the perfect delivery

How Long Will It Take To Get My Package?

If you buy near, you can expect same-day or next-day deliveries and you will be able to choose the exact time slot.
If you buy from distant, usual waiting time are in between 1 and 4 working days

PAYMENT

What Payment Methods Are Accepted?

It depends on your choice:
- Credit Card, Debit Card, Pre-Paid Card
- Stripe, Paypal, Apple Pay, Google Pay
- Cash-on-delivery
- Cryptocurrencies (available soon!)

Is Buying On-Line Safe?

Absolutely yes, just a few tips:
- Use only secure sites (check if there is a lock in the address bar)
- Avoid shopping via public Wi-Fi networks
- Whenever possible, use credit cards because your purchases usually are insured

What it means Click & Collect?

It means that you can purchase or select items online and pick them up in-store. Maybe you are in a hurry, or maybe you want to double check the product, either way Click & Collect saves you a lot of time!

MY PROFILE
ORDERS
FREE RETURN

How do I place an Order?

1) Search for your product, select size and color (optional), and click "add to cart"
2) Then move your mouse on the cart (near login) and click "checkout"
3) Now you need just only to fill out shipping and payment details, and lastly, click to submit your order

How Can I Cancel My Order?

If you wish to cancel your order, contact customercare@blockbuy.it and the seller as soon as possible including your order number. If the order has not been processed, we may be able to cancel it.

Do I need an account to place an order?

Nope, you don't need to have an account to place an order with Block Buy. You can simply shop, add items to the cart, and checkout.
So said, having an account is very handy:
- you can see see your order history
- shipping addresses you've used will be saved for future purchases
- you can benefit from the one-click checkout

How Do I Track My Order?

Within a few seconds after placing your order, you will receive a tracking number via email from our courier partner containing your package’s tracking information. Alternatively, you can access tracking details by entering your Block Buy account

How Can I Return a Product?

If the seller is near to you, the fastest option would be returning the product in-store.
Alternatively, if you are unsatisfied for any reason at all with your order, just initiate the refunds process through your Block Buy account within 30 days of purchase and we will complete your refund.
We’re Here to Help ! Contact us

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